Welcome to the Privacy Notice for “AdamOverseas”, part of the AdamOverseas Group (AdamOverseas Group refers to AdamOverseas Limited or any of its subsidiary(ies) from time to time, whether in India or abroad) (hereinafter referred to as “AdamOverseas”, “We”, “Our”, or “Us”).
This Privacy Notice describes how we collect, use, disclose, and safeguard personal data when you interact with our international shopping platform, products, or services.
We respect your privacy and value our relationship with you. By using our platform and consenting to personal data collection, you confirm that you have read and agree to be bound by this Privacy Notice.
Applicability
This Privacy Notice applies to all personal data that we collect in connection with the various products and services offered by entities within the AdamOverseas Group, either directly or indirectly through third parties acting on our behalf. We collect and process personal data in accordance with applicable laws including the Digital Personal Data Protection (DPDP) Act 2023, GDPR (EU), and other relevant privacy laws.
Personal Data That We Collect
We may collect the following types of personal data, including but not limited to:
1. Personal Identifiable Information
Full name
Email address
Phone number
Shipping & billing address
2. Demographic Information
Date of birth
Gender
Country & postal code
Language preference
Interests and product preferences
3. Account Information
Login credentials (username and password)
Preferences and saved settings
4. Purchase and Service History
Order records, transaction history, and return/refund data
5. Technical and Platform Usage Data
IP address
Device ID and location
Browser type and version
Cookies, session behavior, and interaction with the platform
6. Product Feedback & Support Requests
Product reviews, complaints, satisfaction surveys, and other support communications
Collection of Personal Data
We collect personal data through various online and offline methods:
A. Online Platform
Creating an account
Browsing or purchasing products
Submitting forms, subscribing to newsletters
Participating in surveys, campaigns, or promotions
B. Offline Interactions
Customer support calls or emails
In-person events, campaigns, trade fairs, or promotional booths
C. From Other Sources
Social media logins and interactions (if you link your account)
Marketing partners and data aggregators
Publicly available sources
D. Automated Collection
Cookies, tracking pixels, web beacons, and related technologies that help us understand how you use the platform
Use of Personal Data for Specific Purposes
Your data may be used for the following purposes:
Order Fulfillment and Account Management
Processing orders and shipping products
Communicating order status and delivery updates
Managing your account, preferences, and history
Customer Service
Responding to inquiries, complaints, and return requests
Resolving technical or product issues
Offering personalized support
Marketing and Promotions
Sending promotional emails and offers
Running contests, sweepstakes, and special campaigns
Personalizing product recommendations
Understanding customer behavior and trends
Improvement of Services
Platform enhancement through analytics
Testing new features
Research and development of new product lines
Security and Compliance
Detecting fraud and abuse
Legal compliance with applicable jurisdictions
Conducting due diligence in business transactions
Data Sharing and Disclosure
Your personal data may be shared as outlined below:
A. Within AdamOverseas Group
Shared across group entities for operational, support, and marketing purposes.
B. Third Party Service Providers
Logistics and delivery partners
Payment gateways and fraud prevention agencies
Website developers, hosting providers, CRM tools
Advertising and analytics platforms (e.g. Google, Facebook)
All third-party service providers are contractually obligated to protect your data and process it only for the purpose for which it was shared.
C. Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity as part of a business transition while maintaining applicable privacy safeguards.
D. Legal Requirements
Complying with government, regulatory, or judicial requests
Enforcing legal claims, protecting against harm, or fraud
Security of Personal Data
We use appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, or misuse.
Key Safeguards:
SSL encryption on data transfers
Firewalls and secure server infrastructure
Limited access to authorized personnel
Regular audits and vulnerability scans
If you believe your data has been misused or breached, please contact our Grievance Officer immediately.
Third-Party Links
Our website may contain links to third-party sites or apps. We are not responsible for the privacy practices of those platforms. We recommend reviewing their privacy policies before interacting with them.
Data Retention
We retain your personal data only for as long as necessary to:
Fulfill orders or contracts
Comply with legal obligations
Resolve disputes
Enforce our terms and policies
Even if you request deletion, we may retain your data in backups or archives for audit, tax, or regulatory purposes, per applicable laws.
Your Privacy Rights
Under applicable laws, you have the following rights:
Right to Access – Request access to personal data we hold about you.
Right to Correction – Correct or update inaccurate or outdated information.
Right to Erasure – Request deletion of your personal data, where legally permissible.
Right to Withdraw Consent – Withdraw consent for optional services or marketing.
Right to Nominate – Appoint a nominee to manage your data in case of death or incapacity.
Right to Grievance Redressal – Raise complaints about our data practices.
Right to Data Portability (where applicable) – Obtain a copy of your data in a structured, machine-readable format.
To exercise any of the above rights, contact us at the information below.